CAREERS

Company Overview & Job Description:

Summit Golf Brands (SGB), Office located in Barneveld, WI is seeking a full-time Customer Service Representative. Summit Golf Brands is a fast-growing company that designs and source high-end golf apparel and sportswear, sold online and at leading country clubs and resorts around the world. Our brands can be found at over 3,000 accounts in more than 25 countries.

The Customer Service Representative, under the direction of the Customer Service Manager, will be responsible for assisting customers in order related requests, while meeting and exceeding all SGB Customer Service goals. Serves as a representative of Summit Golf Brands, displaying courtesy, tact, consideration and discretion in all interactions with other members of SGB.

Responsibilities, Essential Functions, Knowledge & Skills:

Individual must possess these skills and abilities, or explain that he/she can perform the essential functions, with or without reasonable accommodation, using some combination of skills and abilities:

• Assists customers in post-sale orders requests including but not limited to returns, replacements, cancellations tracking, and shipping inquires
• Maintain Individual Customer Service Goals and Objectives as provided on a quarterly basis
• Listen attentively to customer needs and concerns; demonstrate empathy
• Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training
• Position entails a high amount of customer interaction over the phone. Ensure that customers understand product information, and be able to provide additional information to customers as needed
• Accurately complete all work when updating sensitive customer account information
• Effectively transfer misdirected customer requests to an appropriate party
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
• Maintain current knowledge of products to help customers make their selection
• Ensure that customers understand product information, and be able to provide additional information to customers as needed
• Deliver and contribute to individual and departmental goals and results
• Demonstrate integrity and genuinely care for customers
• Demonstrate the ability to work in a team
• Demonstrate willingness and the ability to answer questions and solve customer problems
• Handles phone-in customers with pleasant telephone etiquette and courtesy
• Demonstrate the ability to successfully communicate and interact with co-workers, manufacturers, and customers in a respectful and appropriate manner to ensure high quality and timely expedition of customer requests
• Dependable worker able to carry out a series of work instructions without constant supervision
• Requires daily use of internal email and other communication systems to keep current in job knowledge, with changes in company business policies or practices, and ensures timely receiving of information to resolve customer problems or to provide internal/external follow up
• Maintains strong customer service skills and inter-personal communication skills
• Resolves customer complaints and order problems promptly
• Handles difficult situations with customers and others at work with diplomacy
• Seeks assistance, guidance or decision-making from management when needed
• Ability to effectively communicate information and present ideas and solutions to customer
• Ability to work independently as well as be an effective team player
• Ability to maintain a professional demeanor at all times
• Ability to prioritize, multi-task and thrive in a fast-paced environment
• Exceptional organizational and follow-up skills
• Strong analytical and decision-making skills
• Ability to work weekend and overtime schedules; which WILL include various Holidays and some Saturdays
• Represents the company well by acting in a professional manner and keeps the Company’s best interest in mind while performing job
• Maintains confidentiality of proprietary and sensitive business information.
• Strong verbal and written communication skills including; grammar, punctuation, email structure and professional language

Preferred Experience:

• 1-2 Years Customer Service and Call Center Experience
• Clear understanding of sales and customer service principles
• A strong grasp of Internet navigation
• Ability to multi-task in multiple electronic media
• Working knowledge of the Microsoft Office

Company Overview & Job Description:

Summit Golf Brands (SGB), located in Middleton and Barneveld, WI, is seeking a full-time Direct to Garment Machine Operator for our Middleton, WI office. Summit Golf Brands is a fast-growing company that designs and source high-end golf apparel and sportswear, sold online and at leading country clubs and resorts around the world. Our brands can be found at over 3,000 accounts in more than 25 countries.

The Direct to Garment Machine Operator, under the direction of the Senior Production Manager, is responsible for operating and maintaining a DTG machine to personalize clothing to customer specifications.

Reports to: Senior Production Manager

Responsibilities:

• Daily preventative maintenance of DTG machines, heat press, and any other systems used in the DTG process.
• Using work orders to set up the machine to customer specifications.
• Using company ship windows to organize orders by priority.
• Perform quality checks on finished products to SGB’s standards.
• Maintain clear and prompt communication with Management or Maintenance to ensure the DTG machine is functioning properly.
• Troubleshooting: Identifying and fixing common printing errors.

Required Skills/Abilities:

• Able to communicate effectively both verbally and in writing.
• Being able to adapt to different product and business needs with minimal or no advanced notice.

Education and Experience:

• High School Diploma or equivalent.
• Direct to Garment experience.
• Experience in the apparel industry.

Physical Requirements:

• Must be able to lift 50 pounds.
• Able to stand for extended periods of time.
• Required to use wrists, upper arms, and shoulders in repetitive movements.
• Required to bend, twist, and reach continuously.

Company Overview & Job Description:

Summit Golf Brands is the company behind the design and sales of Fairway & Greene, Zero Restriction, B. Draddy, and EP NY. Our headquarters are in the heart of Manhattan on 5th Avenue just a block from Bryant Park. As we continue to grow as a company, we are actively searching for customer-focused individuals to bring on to our team and grow our sales force in the golf industry.

As a Head of Corporate Sales representing, Fairway & Greene, Zero Restriction, B. Draddy, EP NY this person will be responsible for managing all aspects of the Corporate Sales business unit, developing customer relationships and a team, and contribute to all aspects of the corporate sales process.

Reports to: SVP of Sales, co-Head of the Americas

Territory: Corporate Sales Division

Based in: Preferably Connecticut, New York, or East Coast based. Hybrid/remote possibilities based on candidate

Role Requirements:

• Work closely with SVP of Sales taking direction and instructions on tasks related to SGB Corporate Sales.
• Collaborate with SVP of Sales on strategic decisions and implementation of directives to further growth of SGB Corporate Sales Division.
• Create systems, structure, and procedures to improve the SGB Corporate Sales process.
• Develop, manage, and cultivate relationships with SGB corporate distributor partners.
• Design, update, and manage the SGB Corporate Catalog and other sales materials needed for division sales process.
• Vet, develop, delegate, and execute on all inbound Corporate Sales Leads.
• Comfort with being managed to a sales goal and budget, enthusiasm for performance-based compensation plan.
• Provide feedback and input on design and inventory decisions to support corporate sales growth.
• Oversee functionality and presentation of the SGB Corporate Website.
• Coach, train, and motivate direct reports on SGB Corporate Sales Team.
• Serve as main point of contact to high priority SGB Corporate partners.
• Build, grow, and continuously improve the SGB Corporate Sales Division.
• Own sales efforts related to accounts managed by Head of Corporate Sales and other direct reports. Including but not limited to preparing and organizing decks, client appointment preparation, promotional projects, order entry, and creation of marketing materials.
• Execute daily tasks to support corporate sales and corporate sales team.
• Host client meetings in NYC Showroom and at client offices with thorough and detailed follow-up and execution of their needs.
• Start and finish marketing projects that create brand awareness and drive sales for the division.
• Oversite and management of corporate sample line / presentation area in NYC Global HQ Showroom. Grow book of business with current customer base.
• Seek new opportunities with new account opportunities
• Demonstrates fiscal responsibility. Can manage T&E, promo budgets, etc.
• Proactive mindset with entrepreneurial spirit.
• Displays a desire to learn and improve each day.
• Self-motivated and willing to raise their hand when help is needed.
• Learn distinguishing characteristics of all products within each brand.
• Learn and develop sales techniques with the purpose of cultivating a well-rounded sales career within SGB.

Education and Experience Requirements:

• 3-5+ years professional experience in corporate / promotional sales Experience working in apparel, golf, or ASI/Promotional industry roles a plus.
• Affinity for the Summit Golf Brands suite of brands.
• Passionate about forging connections with customers.
• Persistent in the face of new challenges.
• Willing to be challenged and coached.
• Ability to travel ~50% of the time.
• Interest and passion for golf industry.
• Computer skills – Microsoft Word, Excel, Teams, Power Point, Tableau and RepSpark.
• Experience with online Google products (Forms and Docs).
• Ability to represent SGB in a professional manner.

Compensation: Salary based on experience with bonus incentives and commission based on sales performance.

Company & Position Overview:

Summit Golf Brands is a fast-growing company that designs and sources high-end golf apparel and sportswear, sold online, at leading country clubs and resorts around the world. Our brands can be found at over 3,000 accounts in more than 25 countries.

Summit Golf Brands is seeking an experienced and strategic Head of eCommerce to lead our online retail presence. This role will be responsible for overseeing all aspects of site development, strategy, and operations to drive growth and enhance the customer experience. The Head of eCommerce will lead a high-performing team and collaborate with cross-functional partners to ensure our digital platforms are best-in-class.

Reports to: Chief Marketing Officer

Key Responsibilities:

• Strategic Site Management: Identify, evaluate, and execute initiatives to enhance operational efficiency and streamline processes within Shopify, ensuring a seamless user experience across the platform.
• Product Launches and Web Updates: Oversee and manage all aspects of product launches and web updates, ensuring timely and accurate implementation, and maintaining alignment with overall business goals.
• Vendor and Third-Party Management: Manage relationships with third parties, including web development agencies, warehouse operations, and marketing partners, to ensure cohesive and effective collaboration.
• Data Analysis and Reporting: Utilize Shopify and Google Analytics to monitor website performance, including traffic, customer behavior, and sales trends. Prepare and share comprehensive reports with key stakeholders to drive informed decision-making.
• Merchandising and Inventory Optimization: Leverage data to optimize merchandising strategies, manage inventory effectively, and continuously update the website based on product availability, sales trends, and new product launches.
• User Experience (UX) Improvement: Evaluate the user experience across various categories, identifying opportunities to simplify and enhance website navigation and overall customer journey.
• Operational Coordination: Coordinate with warehouse and operations teams to track and manage sales and returns, ensuring efficient and accurate processes.
• Customer Feedback Integration: Lead and partner with customer service teams to ensure customer feedback is effectively captured, addressed, and integrated into website updates and overall strategy.
• Website Development and Optimization: Collaborate with web developers to implement best-in-class website experiences, ensuring seamless functionality and optimal user experience.
• Content Management and Site Merchandising: Oversee site content and support site merchandising efforts, working closely with merchandising teams to maintain an engaging and visually appealing online presence.
• Cross-Functional Collaboration: Partner with marketing, operations, and customer service teams to deliver a cohesive and exceptional experience across all customer touchpoints.
• Leadership and Team Management: Direct and oversee the eCommerce team, including customer service and site merchandising, to ensure high performance, efficiency, and the implementation of best-in-class practices. Instill a leadership-focused culture within the team.

Education & Experience:

• 5-10 years of experience in eCommerce management, with a strong focus on Shopify.
• Bachelor’s degree in Business, Marketing, or a related field (preferred).
• Proven expertise in utilizing Shopify and Google Analytics to drive website performance and optimization.
• Demonstrated experience in project management, with the ability to meet strict deadlines and manage multiple initiatives.
• Technical understanding for effective collaboration with web development agencies, including the ability to manage web development projects from conception through implementation.
• Strong organizational and analytical skills, with a proven ability to derive actionable insights from data and make data-driven decisions.
• Track record of successfully managing product launches, website updates, and operational efficiency improvements.
• In-depth understanding of UX principles and a passion for enhancing the customer journey through continuous website optimization.
• Strong leadership skills with a collaborative mindset and the ability to effectively partner with cross-functional teams.

Company Overview & Job Description:

Summit Golf Brands is focused on providing high quality sportswear to the wholesale and Direct-to-Consumer channels. It is the company behind four of the golf industry’s leading apparel brands: Zero Restriction, B. Draddy, Fairway & Greene, and EP NY.

Reports to: EVP, Creative Director

Role Requirements:

• Creating detail flats to support the design illustrations.
• Assist in creating seasonal color palettes.
• Assist in updating line sheets and garment sketches after meetings/fittings using Illustrator and Acrobat.
• Create simple print repeats for various uses.
• Seasonal – Create color poms for color cards, maintain color library.
• Research new fabrics and maintain fabric library.
• Maintain Design Room walls from initial concept through final boards for all three brands.
• Contribute to the overall growth and success of the brands.
• Communicate clearly in oral and written form on a constant basis.
• Work independently, utilize good judgement and possess a strong sense of initiative.
• Organize and prioritize a variety of tasks and assignments.

Education and Experience:

• Bachelor’s degree.
• At least 1-2 years of industry knowledge and experience, preferably in Men’s apparel.
• Strong collaboration and communication skills.
• Comfortable working with a small staff and wearing multiple hats.
• Exceptional time management skills, and ability to multi-task in a fast-paced environment.
• Detail oriented, have a positive & flexible attitude.
• Entrepreneurial spirit.
• If you don’t have a skill that is required for the job, you need to possess a willingness to learn.

Location:

• Hybrid role with office located in New York City.

Company Overview & Job Description:

Summit Golf Brands is focused on providing the green grass channel with superior product, unique decoration methods and unparalleled customer service across multiple brands. It is the company behind four of the golf industry’s leading apparel brands: Fairway & Greene, Zero Restriction, B. Draddy, and EP NY.

As the Independent Sales Representative representing Fairway & Greene, Zero Restriction, B. Draddy in the Pacific Northwest (Oregon and Washington), this person will be responsible for managing their territory’s book of business, customer relationships, and all aspects of the sales process for existing and new accounts. The ideal candidate should be a self-starter with knowledge of the golf industry and a passion for golf apparel.

Reports to: SVP of Sales, Co-Head of the Americas

Salary: 10% commission

Role Requirements:

• Be a proud, enthusiastic, and positive Summit Golf Brands representative in the marketplace.
• Promoting and growing sales in your territory on an on-going basis.
• Traveling your territory regularly to cultivate meaningful partnerships with wholesale partners both in season and for Pre-Book line reviews.
• Develop and strengthen relationships with partners in territory.
• Build trust with current and prospective business partners with thoughtful and thorough communication.
• Drive revenue by acting with integrity and being well informed and client focused.
• Educate buyers, corporate clients, and end consumers on products by telling the brand story.
• Provide first class customer service to accounts by checking in regularly with onsite customer visits and phone communication to exceed customer expectation and pro-actively seek new order opportunities.
• Actively pursue and capture tournament and outing business.
• Assisting with key regional and national events as needed by the Company (Major Championships, Tour Events).
• Maintaining regular contact with your sales supervisor by providing consistent territory and account updates.
• Continually improving market knowledge and sales techniques.
• Contributing to the culture and success of Summit Golf Brands.

Education and Experience:

• Experience as a golf sales representative.
• Live in the Pacific Northwest territory and attend local golf shows.
• Strong written and verbal communication skills.
• Detail oriented, extremely well organized with strong time management skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Experience with online Google products (Forms and Docs).

Company Overview & Job Description:

Summit Golf Brands is the company behind the design and sales of Fairway & Greene, Zero Restriction, B. Draddy, and EP NY. Our headquarters are in the heart of Manhattan on 5th Avenue just a block from Bryant Park. As we continue to grow as a company, we are actively searching for customer-focused individuals to bring on to our team and grow our sales force in the golf industry.

As a Sales Associates representing, Fairway & Greene, Zero Restriction, B. Draddy, EP NY this person will be responsible for learning how to manage a territory’s book of business, develop customer relationships, and contribute to all aspects of the sales process.

Reports to: Brendan McHugh, SVP of Sales, co-Head of the Americas

Territory: Defined as the regions / brands that comprise the coverage of your Direct Reports

Based in: Florida, preferably the West Palm Beach, FL area.

Role Requirements:

• Assist in green grass sales administration.
• All sales administration work related to Green Grass Golf: Product approvals, product logo mockups, order entry and tracking, any customer requests or needs and any other tasks as outlined by SVP of Sales or Account Executive.
• Support sales on efforts related to growing book of business.
• Including and not limited to replenishment programs, order fill ins, and field visits.
• Support sales efforts related to accounts managed by direct reports.
• Including but not limited to preparing and organizing decks, client appointment preparation, promotional projects, order entry, and creation of marketing materials.
• Lead Projects related to territory sales efforts.
• Creating collateral, catalog creation, etc.
• Execute daily tasks to support large scale golf and corporate clients in designated territory.
• Participate in client meetings to assist with client follow up and execution of their needs.
• Start and finish marketing projects that create brand awareness and drive sales for the division.
• Work closely with SVP of Sales and Account Executive taking direction and instructions on tasks.
• Learn and understand SGB customer’s buying process.
• Work events from start to finish. This includes building proposals, entering orders, creating order forms and executing gifting handouts on site.
• Attending trunk shows for customers to increase revenue, service the client and build relationships.
• Oversite and management of Florida Bungalow Showroom, SGB Rep Portal, and other programs based on candidate.
• Demonstrates fiscal responsibility. Can manage T&E, promo budgets, etc.
• Requires travel to meetings to support in market line reviews.
• Displays a desire to learn and improve each day.
• Self-motivated and willing to raise their hand when help is needed.
• Learn distinguishing characteristics of all products within each brand.
• Learn and develop sales techniques with purpose of cultivating a well-rounded sales career within SGB.
• Miscellaneous sales related projects as needed by sales management team.

Education and Experience Requirements:

• College graduate or 1-3 years professional experience with or looking to gain sales & marketing experience. Experience working in golf, golf retail, or other golf industry roles a plus.
• Affinity for the Summit Golf Brands suite of brands.
• Passionate about forging connections with customers.
• Persistent in the face of new challenges.
• Willing to be challenged and coached.
• Ability to travel ~50% of the time.
• Interest and passion for golf industry.
• Computer skills – Microsoft Word, Excel, Teams, Power Point, and RepSpark.
• Experience with online Google products (Forms and Docs).
• Experience with graphics programs – Canva, Photoshop, Flipbook, etc.
• Ability to represent SGB in a professional manner.
• Interested in growth opportunities as a Sales professional at SGB in a fun and exciting industry.

Compensation:

• Salary with bonus incentives based on sales performance.

Company Overview & Job Description:

Summit Golf Brands is focused on providing the green grass channel with superior product, unique decoration methods and unparalleled customer service across multiple brands. It is the company behind four of the golf industry’s leading apparel brands: Fairway & Greene, Zero Restriction, B. Draddy. Summit Golf Brands wholesale distribution network extends across 25 countries and encompasses over 3,500 premier clubs. resorts & corporations worldwide.

As an Independent Sales Representative representing Fairway & Greene, Zero Restriction, B. Draddy in England, Wales, and parts of Scotland.  This person will be responsible for managing the defined territory’s book of business, customer relationships, and all aspects of the sales process for existing and new accounts. The ideal candidate should be a self-starter with knowledge of the golf industry and a passion for golf apparel.

Reports to: Senior Account Executive in UK

Pay Structure: Commission based role based on sales in the region.

Role Requirements:

• Be a proud, enthusiastic, and positive Summit Golf Brands representative in the marketplace.
• Promoting and growing sales in your territory on an on-going basis.
• Traveling your territory regularly to cultivate meaningful partnerships with wholesale partners both in season and for Pre-Book line reviews.
• Develop and strengthen relationships with partners in territory.
• Build trust with current and prospective business partners with thoughtful and thorough communication.
• Drive revenue by acting with integrity and being well informed and client focused.
• Educate & train buyers, corporate clients, and end consumers on products by telling the brand story and product details
• Provide first class customer service to accounts by checking in regularly with onsite customer visits and phone communication to exceed customer expectation and pro-actively seek new order opportunities.
• Actively pursue and capture tournament and outing business.
• Maintaining regular contact with your sales supervisor by providing consistent territory and account updates.
• Continually improving market knowledge and sales techniques.
• Contributing to the culture and success of Summit Golf Brands.

Education and Experience:

• Experience as a golf sales representative.
• Live in the territory and attend local golf shows or own showrooms.
• Strong written and verbal communication skills.
• Detail oriented, extremely well organized with strong time management skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).